Course Policies

Course Policies – 2014 Dec

First Aid Course – POLICIES

In accordance with the regulations prescribed by the Red Cross, the policies under which this course is offered to the 24th Fraser Valley Medical Venturers/Rovers by Canadian Red Cross Training Partner, Adam Gesicki, is outlined below.

Student Registration Agreement

For a candidate to be registered for a course, they must submit their name and the full course fee. Cash or cheques are accepted as payment for a course. Cheques that are returned with not sufficient funds (NSF) will incur an additional charge of $50 to the participant. Registration is due on the course registration deadline. If no course registration deadline is explicitly stated, the deadline is 15 days before the course start date.

To facilitate a successful learning experience, when they register, candidates are asked to notify the instructor of any conditions that may affect their learning, as well as any strategies that may assist them in successfully completing the course. The privacy of each candidate will be respected. All participants registering for a course are considered to have agreed to the Canadian Red Cross statement titled “Health Precautions”, dated July 2005.

Photos of course participants may be used by the 24th Fraser Valley MedVents to promote courses. If you do not agree to such use, please let us know when you register.

Course participants who are not members of Scouting must sign a Hold Harmless and Physical Fitness Certificate form for any course. Also, non-members of Scouting taking any of the Wilderness courses must sign a Canadian Red Cross Liability Waiver before being registered in the course.

Student Code of Conduct and Behaviour Expectations

Students are expected to behave in a professional and respectful manner when interacting with any other students, instructors, or staff. A student acting in a manner that is unprofessional or disrespectful will be dismissed from the course.

Students who are members of Scouts Canada are also expected to adhere to the Scouts Canada Code of Conduct, Bylaws, Policies, & Procedures, as well as to other Scouts Canada policies and procedures relevant to behaviour.

Dismissal Policy

Students may be dismissed from a course for any of the following reasons:

  1. Behaviour that puts others at risk. These behaviours include, but are not limited to, the following:
    1. Sexual harassment
    2. Inappropriate touching
    3. Aggressive behaviour – verbal or physical
    4. Verbal or physical threats
    5. Any form of violence towards staff, instructors, or students
  2. Wilful damage or destruction of the training facilities or equipment.
  3. Failure to attend 100% of the program as set out by Canadian Red Cross Program Standards (and for Workplace Emergency First Aid courses, WorkSafeBC Regulations).
  4. Failure to meet the practical skill requirements of the course, including but not limited to, basic life support and critical interventions. If a student requires specific accommodations due to a pre-existing injury or illness, they must discuss their requirements with the instructor before the course starts.
  5. Behaviour that continues to be disruptive to the other students and the learning environment. These behaviours may include, but are not limited to, the following:
    1. Use of alcohol or illegal drugs
    2. Being late to classes/training sessions
    3. Rough-housing or horse-play
    4. Repeatedly disputing the instructor’s knowledge
    5. Constant and unnecessary chatter

If a student is to be dismissed from the course for any reason, the following procedures will be followed:

  1. The instructor will give the student a verbal warning and document this warning on the Course Roster.
  2. If the behaviour continues and disrupts the class, the instructor will dismiss the student.
  3. The Training Partner will complete an incident report and create a file. The Training Partner will also notify the Canadian Red Cross and provide a copy of the incident report.
  4. The Training Partner will review the dismissal with the affected student either verbally or in writing. If a student’s course has been paid for by their employer, the employer will also be informed of the reason for the dismissal either verbally or in writing .

Appeal Process

If a student feels their skills were unfairly evaluated, they may appeal to the Training Partner for a review of their performance. This appeal must be submitted in writing to the Training Partner within 30 days of the course completion.

The Training Partner will conduct a review to determine if the student is eligible for a re-test of their first aid skills and/or the written exam. The final decision will be documented, and the student will receive a written response from the Training Partner within 30 days of filing their appeal.

If the student is not satisfied with the outcome of the appeal process, they can submit their appeal to the Canadian Red Cross. This appeal must be submitted in writing to the Canadian Red Cross within 30 days of receiving the written response from the Training Partner. The student will receive a written response from the Canadian Red Cross within 30 days of filing their appeal.

Policy for Oral Exams

Students who have difficulty with written evaluations because of a learning condition or because they are an English Language Learner must identify this concern when they register. The instructor may accommodate the student’s learning needs by conducting a one-on-one oral exam during the time allotted for the written exam. The instructor will document any accommodations provided. For students taking the Workplace Emergency First Aid course, the use of an oral exam will be noted on the official course roster.

Refund Policy

The following refund rates apply to students who have registered for a course and wish to withdraw from it:

Days until start of course Cancellation fee Refund
more than 15 days no fee full refund
7 to 15 days $50 fee 75% refund of remainder
1 to 7 days $50 fee 50% refund of remainder

Students are not eligible for a refund in the following cases:

  • They did not attend the first day of class (“no-shows)
  • They stopped attending the course before the final evaluation
  • They did not successfully complete the course
  • They were dismissed from the course

Transfer Policy

With at least five (5) days notice, candidates are permitted to transfer to the same course offered at another already-scheduled time with no administration fee. Otherwise, students will be charged a $50 fee. In either case, the candidate’s payment will be applied to the new course’s fees. If the student owes additional money (for example, if the course they are transferring to is more expensive than the course they transferred from), the balance is due when they arrive for the course. A maximum of two transfers will be permitted per person per course type; any persons exceeding this will be charged a $50 cancellation fee and receive 50% of the remainder of their course fees.

Substitution Policy

A course participant may be substituted for another course participant with no penalty or fee. For a substitution to apply, the instructor of the course must process the substitution at least 24 hours before the start of the course.

Cancellation Policy

Occasionally, courses may be cancelled due to unexpected circumstances. In this case, participants will be given as much notice as possible. If a course is cancelled, participants will be refunded the full course fees paid for that particular course (administrative fees are not charged). Participants will be offered an alternative course as soon as is feasible.

Student Complaint Policy

All efforts are made to provide meaningful and enriching experiences throughout courses. To help achieve this goal, a confidential feedback form is distributed at the end of each course. All participants are encouraged to use the form to provide constructive feedback about the instruction they received. Students are also highly encouraged to address any specific concerns with the instructor as soon as it occurs. All steps will be taken to ensure that a positive learning environment is maintained.

Should a candidate feel that their concerns were not addressed, or if they are not comfortable addressing their concerns directly with the instructor, they may also submit a written letter including the details of their concern and the parties involved. They will receive a written response within fifteen (15) days. Members of Scouts Canada taking this course can also enlist the assistance of their Group Commissioner to resolve any concerns they may have.

Should the concern remain unresolved, another individual who is familiar with the Red Cross program will be nominated by the Training Partner to facilitate a resolution.

Policies subject to change.

Revision Dec 2014